FAQ
Browse the frequently asked questions below to learn more about your stay at Hotel Verdant. If you can't find the information you're looking for, please contact our team directly—we'll be happy to assist you and ensure a seamless stay in the heart of downtown Racine.
Our check-in is at 3:00 PM, and our check-out is at 11:00 AM.
Yes, we offer early check-in and late check-out based on availability and for an additional fee. Please reach out to our team if you would like to request a different check-in or check-out time for your stay.
We accept cancellations without penalty up to 48 hours before 3:00 PM on your scheduled arrival day. Cancellations made within this 48-hour window are subject to a fee of the first night's room rate plus tax, though groups, special events, or third-party bookings may feature a different cancellation policy.
Yes, our front desk is staffed 24 hours a day to assist you.
You must be at least 21 years old to check in at Hotel Verdant.
We require a valid credit card at booking to hold your reservation, which will be authorized pre-arrival without taking a deposit. At check-in, your credit card will be authorized for the full length of stay plus an additional $150.00 for incidentals.
Yes, self-parking is available for our guests in an adjacent parking lot for $5 per night. We also provide a designated loading and unloading zone located directly at our main entrance.
No, parking is not free, but we offer self-parking in an adjacent lot for a small fee of $5 per night.
No, we do not offer valet parking.
Yes, we offer universal EV charging stations located within our paid guest parking lots.
No, we do not offer a dedicated airport transportation or shuttle service.
Yes, rideshare services like Uber and Lyft are readily available throughout Racine. Additionally, our front desk team can help coordinate private transportation with our local black car service partner.
No, we do not have a swimming pool.
Yes, we feature a 24-hour fitness center equipped with ellipticals, treadmills, weight machines, free weights, an Echelon bike, an Octane Rower, a sauna, and generous space for stretching and mat exercises.
Yes, guests can enjoy our 3rd-floor sauna or borrow one of our guest bicycles to explore town. Please reach out to our front desk if you would like to reserve a bicycle during your stay.
No, we do not have designated pet relief areas or specialized pet amenities on the property grounds.
Yes, we welcome up to two dogs per room for a one-time non-refundable fee of $100 per dog (plus tax), which is applied per stay at check-in.
We offer dog-friendly accommodations for pets of all sizes, though guests must sign a pet agreement at check-in. If you are traveling with specific large breeds or multiple large dogs, please verify with our front desk prior to booking.
Dogs are permitted in guest rooms and common public areas. Due to local restaurant health codes, dogs are strictly prohibited inside Marguerite or Eave.
Our main entrance locks nightly from 11:00 PM to 7:00 AM and is key-card accessible only. Additionally, our guest floor elevators require a key card for access at all times.
Yes, we are a completely smoke-free property. Smoking (including on guest room patios and at Eave) is strictly prohibited, and a $350 fee will be collected from anyone found smoking on property.
Yes, our front desk team is happy to store luggage for arriving or departing guests.
While we do not have a formal concierge desk, you can correspond directly with our front desk team at any hour of your stay through our text and email messaging system, Akia.
Yes, you may ship packages to the hotel prior to or during your stay. Please ensure your full guest name and scheduled arrival date are clearly listed on the package.
No, we do not currently offer laundry or dry cleaning services on property.
